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About GUGU

  • About GUGU

    • User Asset Processing and Transfer Compensation Plan Promoted article
    • Which company is the stock clearing company for GUGU? Promoted article
    • About GUGU Promoted article
    • Is my money safe?
    • How long does it take to solve my problem?
    • How do I contact customer service after business hours?

    See all 16 articles

Deposit and withdrawal

  • Withdrawal

    • Why did the binding of my withdrawal account fail?
    • Why can't I withdraw funds immediately after selling stocks?
    • Is there a withdrawal fee?
    • Are there any withdrawal amount limits?
    • Can deposits and withdrawals be made before the account verification is completed?
    • How much is the transfer fee for deposits and withdrawals via bank transfer?

    See all 7 articles

  • Regarding bank transfer

    • Deposit rewards up to $200 in stocks! Promoted article
    • What should I do if there is limited space to fill in the bank's remarks/notes column?
    • Are there any deposit amount limits?
    • When I deposit, why can't I put other people's name?
    • How long does it take for my account to receive the deposit?
    • When can I buy stocks with the funds I deposit?

    See all 8 articles

Beginner's Guide

  • Beginner's Guide

    • How to search for stocks
    • How to explore stocks
    • What information and features are available on the stock page?
    • How to buy stocks
    • How to sell stocks
    • How to view orders

    See all 15 articles

Account

  • Account

    • Who regulates my account? Promoted article
    • Does GUGU provide account insurance? Promoted article
    • How to change account information?
    • How do I change my PIN?
    • What should I do if I forget my password?
    • Why do I need to verify my email?

Stock trading

  • Stock trading

    • Why can't I sell stocks bought on the same day immediately?
    • Why is there an error when selling stocks?
    • Why can't some stocks be purchased in fractional shares?
    • Which stocks are available for trading?
    • What commodities can I trade on GUGU?
    • Why is my order always in "pending orders"?

    See all 13 articles

Product features

  • Received stock

    • When will the free stocks I've won be credited to my trading account?
    • Are there any restrictions on the use of the free stocks I've receive?
    • How do I get free stocks?
  • Product features

    • How do you set up a Dividend Reinvestment Plan (DRIP)?
    • Does GUGU have a regular investment feature?
    • What are the benefits of inviting friends?
    • How do I add or delete stocks from my watchlist?
    • What does the earnings chart represent? How should it be interpreted?
    • How to unlock Morningstar reports?

    See all 10 articles

Knowledge about US Stocks

  • Knowledge about US Stocks

    • Are overseas brokerages protected? Key information for U.S. stock investors on the two major safety organizations, SIPC and FINRA. Promoted article
    • What is a limit order
    • What is a market order?
    • What is ADR?
    • What is the circuit breaker mechanism?
    • What are the price limits for the fluctuation of U.S. stocks?

    See all 10 articles

Taxation/Regulations

  • Taxation/Regulations

    • How long is the W-8 BEN form valid for?
    • What is the W-8 BEN form?
    • Do I need to report income tax to the U.S. government?
    • Will I be subject to tax withholding?
    • What are the differences between investing in stocks through GUGU and using multiple commissions in Taiwan?
    • Investment gains from GUGU stock investments, do I need to pay income tax in our country?

    See all 8 articles

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