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Beginner's Guide
Beginner's Guide
How to search for stocks
How to explore stocks
What information and features are available on the stock page?
How to buy stocks
How to sell stocks
How to view orders
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About GUGU
About GUGU
Which company is the stock clearing company for GUGU?
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About GUGU
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Is my money safe?
How long does it take to solve my problem?
How do I contact customer service after business hours?
Customer Service / Business Hours?
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Account
Account
Who regulates my account?
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Does GUGU provide account insurance?
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How to change account information?
How do I change my PIN?
What should I do if I forget my password?
Why do I need to verify my email?
Deposit and withdrawal
Regarding bank transfer
Deposit rewards up to $200 in stocks!
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What should I do if there is limited space to fill in the bank's remarks/notes column?
Are there any deposit amount limits?
When I deposit, why can't I put other people's name?
How long does it take for my account to receive the deposit?
When can I buy stocks with the funds I deposit?
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Withdrawal
Why did the binding of my withdrawal account fail?
Why can't I withdraw funds immediately after selling stocks?
Is there a withdrawal fee?
Are there any withdrawal amount limits?
Can deposits and withdrawals be made before the account verification is completed?
How much is the transfer fee for deposits and withdrawals via bank transfer?
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Stock trading
Stock trading
Why did my transaction fail?
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Why can't I sell stocks bought on the same day immediately?
Why is there an error when selling stocks?
Why can't some stocks be purchased in fractional shares?
Which stocks are available for trading?
What commodities can I trade on GUGU?
See all 13 articles
Product features
Received stock
When will the free stocks I've won be credited to my trading account?
Are there any restrictions on the use of the free stocks I've receive?
How do I get free stocks?
Product features
How do you set up a Dividend Reinvestment Plan (DRIP)?
Does GUGU have a regular investment feature?
What are the benefits of inviting friends?
How do I add or delete stocks from my watchlist?
What does the earnings chart represent? How should it be interpreted?
How to unlock Morningstar reports?
See all 10 articles
Knowledge about US Stocks
Knowledge about US Stocks
Are overseas brokerages protected? Key information for U.S. stock investors on the two major safety organizations, SIPC and FINRA.
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What is a limit order
What is a market order?
What is ADR?
What is the circuit breaker mechanism?
What are the price limits for the fluctuation of U.S. stocks?
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Taxation/Regulations
Taxation/Regulations
How long is the W-8 BEN form valid for?
What is the W-8 BEN form?
Do I need to report income tax to the U.S. government?
Will I be subject to tax withholding?
What are the differences between investing in stocks through GUGU and using multiple commissions in Taiwan?
Investment gains from GUGU stock investments, do I need to pay income tax in our country?
See all 8 articles
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